Get in touch with Ridgeline
Questions about your order, a product, or a return? You'll reach a real person on our US customer service team — not a bot and not a script. Send us a note and we'll help you sort it out.
The fastest way to reach Ridgeline is by email at [email protected]. We reply within 1 business day, Monday through Friday. Include your order number if you have one so we can look things up right away and get you a clear answer on the first reply.
Email: [email protected]
Response time: Within 1 business day
Support hours: Monday–Friday, US customer service
Send us a message
Prefer a form? Fill in the fields below and we'll get back to you at the email you provide, usually within one business day. For order questions, add your order number in the message so we can pull it up fast.
What's covered when you buy
Every Ridgeline order ships with the same promises, so you can reach out with confidence:
- Free shipping on every order — no minimum, no surprise fees at checkout.
- Ships in 7–14 business days to the US, Canada, UK, Australia, New Zealand and Ireland.
- 30-day money-back guarantee — if a bag isn't right for your bike, email us within 30 days and we'll make it right.
- Secure Stripe checkout — your payment is handled by Stripe, so your card details never touch our servers.
If your order hasn't arrived, arrived damaged, or just isn't the fit you expected, email [email protected] and we'll walk you through the return or replacement. No fine print, no runaround.
Before you write: quick answers
Which bag should I choose?
The Ridgeline Trail frame bag ($29.99) mounts inside your frame triangle and carries a tube, multitool, pump and snacks low and centered. The Ridgeline Pilot top tube bag ($24.99) is a waterproof hard shell with a touchscreen phone window. Want both? The Complete Kit pairs them for $44.99.
Will it fit my bike?
The Trail uses velcro straps (two on the top tube, one on the down tube) and fits road, gravel and MTB frames — see our MTB frame bag and road bike frame bag pages. The Pilot fits phones up to 7 inches. Still unsure? Email us your frame details and we'll advise.
Where can I read real customer reviews?
All verified-buyer feedback lives on our reviews page — real text from real riders, including notes on fit and weather resistance.
Do you have a waterproof or bikepacking option?
Yes — the Pilot is a waterproof bike bag, and the Trail works well for bikepacking and as a full frame bag setup.
"Every message that lands in our inbox gets read by someone who has actually mounted these bags on a bike. If you tell me your frame size and how you ride, I can point you to the right bag in one reply — that's the whole point of keeping support human."
Ridgeline is published by Animouf LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA. Reach the team any time at [email protected].